Problems with voice communications

• Our traditional methods of communications fail for complex message handling in today’s agency environment.
• Since the advent of e-mail:
• Need for delivering written procedures, lists, graphics, images and predefined, formatted documents to multiple recipients.
• Multiple recipient e-mail with file attachments is the de facto standard to carry written information.
• Hand-written message forms are seldom used.
• For complex messages, voice, CW, radiograms and traditional packet radio won’t do…
• Slow, inflexible, prone to error, no permanent record, not self-originating
• Doesn’t go end-to-end from user-to-user on their own computers in their own offices
• No attachments and no automatic distribution